Shipping
Since every job is custom made to order for our customers, lead times can vary anywhere from 2-6 weeks depending on the size of the project and the color or material style. Standard colors such light gray, dark gray, white and indigo blue typically ship within 2 weeks. Premium colors typically ship within 3-4 weeks. Wood grain options can take 3-6 weeks to ship.
Once your order is complete and ready to be shipped, we will contact you with the freight costs. At this time, any remaining costs should be settled before we arrange for pickup. Orders will not be scheduled for pickup until the order has been paid in full.
Cabinets are packaged on standard 40×48” shipping pallets and each pallet can hold 1-2 cabinets.
Once your order has been picked up by the freight carrier, you will receive a tracking pro number.
All freight shipments will include shipping insurance as well as lift gate service.
Receiving your order
It is important to track your shipment using the pro number provided for your order. You may track the progress and ETA on the freight carrier’s website. It is very important to call the freight carrier to schedule your delivery since freight carriers will not deliver to a residence without an appointment.
Have a game plan for when your shipment arrives and understand that the freight shipment does not include white glove service and your order will be delivered curb side so it is important to have help as it is recommended to have at least two people move the cabinets. A hand truck or dolly is helpful for moving and placing the cabinets. Moving straps such as the forearm forklift is also helpful for lifting and moving your cabinets around.
Once the freight truck arrives with your order, the first thing you need to do is inspect all packages for any noticeable signs of damage. Do not sign any papers until you have inspected all items for damage and if present, make a note of it on the paperwork before signing and take photos of the damage. This is critical in the event that an insurance claim needs to be filed.
Damaged items on delivery
We do our very best to protect your cabinets from damage by using corner protectors and guards but damage can still sometimes happen no matter what precautions are taken. We package all cabinets with the fronts facing each other and are not exposed on the outsides of the shipping pallets to reduce the chances of damage from occurring on the doors and front panels. Our cabinets are very heavy duty and damage to the backs and sides doesn’t usually make the cabinets unusable.
Cabinet backs and unfinished ends will not be visible when installed so any minor damage such as small dents and scratches are not a big deal. Please send us photos of any obvious damage so we can properly assist you.
For all damage claims or delivery questions, please contact us using the information below.
Phone: 561-300-0176
Phone Hours: 9:00am – 5:00pm Monday – Friday
Email: support@extcabinets.com
Customer Support
Phone: 561-300-0176
Phone Hours: 9:00am – 5:00pm Monday – Friday
Email: support@extcabinets.com