1. Items Damaged on Arrival
Please read this section carefully before receiving your delivery.
Freight damage must be reported immediately. EXT Cabinets cannot be held responsible for damage not reported within the required timeframe or not noted on the delivery receipt.
- Inspect Immediately: You must inspect the package and contents while the delivery driver is present.
- Note Damage on Paperwork: If you see any visible damage to the box or the product, you must write “DAMAGED” clearly on the Bill of Lading (delivery receipt) before signing it. If you sign for the shipment without noting damage, the carrier may deny any insurance claim.
- Report Within 48 Hours: You must email info@extcabinets.com within 48 hours of delivery. Please include your order number and clear photos of the damage.
2. Custom Outdoor Cabinets
Because our cabinets are specialized, specific conditions apply to returns due to customer preference:
- Timeframe: If you are unsatisfied with your cabinets, you may return them within 14 days of receiving your delivery.
- Condition: Cabinets must be returned in the exact condition they were received. We will not accept returns on cabinets that have been modified, cut, drilled, or altered in any way.
- Packaging: All cabinets must be packaged for return in the same manner they were received to ensure safety during transit.
- Shipping Costs: The purchaser is responsible for all return shipping costs.
3. Outdoor Kitchen Appliances
We offer returns on outdoor appliances under the following strict conditions:
- Original Packaging Required: Appliances must be returned in their original, undamaged factory box with all internal packing materials, manuals, and accessories included. We cannot accept appliance returns if the original box is discarded or destroyed.
- Shipping Costs: The customer is responsible for paying return shipping costs.
- Exception: If the return is due to an error on our part (e.g., we shipped the wrong model), EXT Cabinets will cover the return shipping costs.
- Condition: Appliances must be unused and in new condition.
4. General Return Procedures (Applies to All Returns)
How to Initiate a Return All returns must be pre-approved by EXT Cabinets before being shipped back to us. Unapproved returns will not be accepted.
Contact us at info@extcabinets.com to start the process.
Shipping & Liability
- Tracking: All return shipments must be traceable. You are required to email the tracking number to us once the return is approved and picked up by the freight carrier.
- Damages during Return: EXT Cabinets is not liable for items damaged during the return transit process. We strongly recommend purchasing proper shipping insurance for all returns to protect your investment.
Refund Processing Once the item is received and inspected to ensure it meets the criteria above, a refund will be issued to your original method of payment.